Booking & Event Info
Tickets are available online, by phone and in person
ONLINE
We are operating a contactless e-ticketing system provided by our official ticketing partner – Citizen Ticket. Tickets can be purchased via our website 24 hours a day, 7 days a week. Choose your events from our online programme and click the BUY TICKETS button.
When you purchase your tickets, you will be asked to provide your full name, and email address.
Once you have purchased your tickets, you will receive your e-ticket and receipt via email. On arrival at the event please present your e-ticket via your mobile device at the door.
Alternatively, print the e-ticket at home and bring it with you, or simply provide your name on the door, as your tickets will automatically be added to the attendee guest list. Proof of identity may be required.
Helpful ticketing guides:
How do I sign into my account? > Click Here
How do I reset my password? > Click Here
How do I buy a ticket? > Click Here
All your tickets are automatically emailed to you after purchase but you can also access them via your Citizen Ticket account.
If you wish to print your tickets in a PDF format > Click Here
If you still have any problems purchasing or accessing your tickets, please contact support@citizenticket.co.uk or call 0131 290 2112.
PHONE
Call Citizen Ticket on 0131 290 2112
Phone lines open: Monday-Friday, 10.00am-4.00pm.
Please note: we have a small friendly team dealing with phone bookings; please only use the phoneline if you cannot book on the website.
This is a call back service. To book tickets please leave a message with your name and number. You will be called back based on your position in the queue.
For non-ticket enquiries please email us at info@bordersbookfestival.org or call the festival office on 01896 822644 – please note the office is not manned on a full-time basis.
IN PERSON
There will be a box office on site during the festival (13-16 June).
Harmony Garden, St Mary’s Road, Melrose TD6 9LJ
Concession tickets (C)
Where applicable, are available to students, registered disabled (plus one carer/companion), registered unemployed, under 16s and Young Scot cardholders. Proof of entitlement will be required.
Free companion tickets are available for those who need a support person or aide to attend events – see details on the Accessibility page.
Visitors with additional needs
See full details on the Accessibility page.
Events Duration
Events are one hour long unless specified. Seating is unreserved.
Latecomers
Events start punctually. Members of the audience may not be admitted after the beginning of events.
Programme
Details are correct at time of going to press. The Borders Book Festival reserves the right to alter or cancel events. Tickets are non-refundable unless an event is cancelled. Please check the festival website for the latest news, special events and information.
Dogs
Dogs are permitted in The Orchard and Harmony Garden if well behaved and kept on leads at all times. Please note that dogs are NOT permitted in the fruit and vegetable garden within Harmony Garden. This area will be clearly marked. Please clean up and dispose of any fouling in the general waste bins located next to the toilets.
ASSISTANCE DOGS ONLY will be admitted to event venues.
Covid-safe and environmentally responsible ticketing
We take the health and wellbeing of our audience, guests, volunteers and staff very seriously, and have taken steps to keep everyone safe. This includes operating a contactless e-ticketing system for this year’s festival, which brings the additional benefit of helping to reduce the festival’s environmental impact. By working with ticketing partners Citizen Ticket, we go one step further; for every ticket purchased, 5p will go towards planting a tree right here in the UK.
For more details visit their website.